FAQ
Frequently Asked Questions (FAQ)
Have questions? We've got answers! Browse our most commonly asked questions below. If you don't find what you're looking for, feel free to contact us directly.
📦 Orders
How do I place an order?
Simply browse our collection, select your desired shoes and size, and click "Add to Cart". When you're ready, proceed to checkout and complete your purchase securely.
Can I modify or cancel my order after placing it?
We process orders quickly! If you need to make changes or cancel, please contact us immediately at support@solexis.shop or call +1 (650) 414-2883. Once an order has been shipped, it cannot be modified or cancelled.
How will I know my order was confirmed?
You will receive an order confirmation email at the email address you provided at checkout within a few minutes of placing your order.
Do I need an account to place an order?
No, you can check out as a guest. However, creating an account allows you to track orders and save your details for faster future checkouts.
🚚 Shipping
Do you offer free shipping?
Yes! We offer FREE shipping on all orders within the United States. No minimum order required.
Where do you ship?
We currently ship within the United States only.
How long does delivery take?
Orders are processed within 1–2 business days. Estimated shipping time is 7–13 business days, so total delivery time is approximately 8–15 business days.
How can I track my order?
Once your order ships, you will receive a tracking number via email. You can use this to monitor your delivery in real time.
What if my order is delayed?
Delays can occasionally occur due to high order volume, carrier issues, or weather conditions. If your order is significantly delayed, please contact us and we'll look into it right away.
🔄 Returns & Refunds
What is your return policy?
We accept returns within 30 days of delivery. Please visit our Return & Refund Policy page for full details.
How do I start a return?
Contact us at support@solexis.shop with your order number and reason for return. Our team will respond within 1–2 business days with instructions.
When will I receive my refund?
Once we receive and inspect your returned item, your refund will be issued to your original payment method. Please allow 10 business days for the refund to appear.
Do you offer exchanges?
Yes! We offer size or color exchanges for defective or incorrect items. Contact us within 7 days of delivery to request an exchange.
💳 Payments
What payment methods do you accept?
We accept Visa, Mastercard, American Express, Discover, PayPal, Apple Pay, Google Pay, and Shop Pay.
Is my payment information secure?
Absolutely! All transactions are encrypted with SSL technology. We do not store your credit card details on our servers.
In what currency are prices listed?
All prices are listed in US Dollars (USD).
My payment failed. What should I do?
Please check that your card details are correct, ensure sufficient funds are available, and try again. If the issue persists, try a different payment method or contact us at support@solexis.shop.
🗂️ Products
How do I find the right shoe size?
We recommend checking the size guide available on each product page. If you're between sizes, we suggest sizing up for comfort. Still unsure? Contact us and we'll help you find the perfect fit.
Are your shoes true to size?
Our shoes are generally true to US sizing. Product pages include specific sizing notes where applicable.
What if I received the wrong item or a defective product?
We sincerely apologize! Please contact us within 48 hours of delivery with your order number and photos of the issue. We will arrange a free replacement or full refund at no cost to you.
📧 Still Have Questions?
Our support team is here to help!
- 📧 Email: support@solexis.shop
- 📞 Phone: +1 (650) 414-2883
- 🏢 Address: 2024 Locust Ave, Long Beach, CA 90806, USA
- 🕐 Business Hours: Monday – Friday, 9:00 AM – 6:00 PM (EST)