Privacy policy
At Solexis ("we," "us," or "our"), we are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, and share information about you when you visit or make a purchase from solexis.shop.
📋 Information We Collect
When you visit our store, we collect:
- Personal identifiers: Name, email address, phone number, billing and shipping address
- Payment information: Credit/debit card details (processed securely — we do not store full card numbers)
- Order information: Products purchased, order history, and transaction details
- Device & usage data: IP address, browser type, pages visited, and how you interact with our site (via cookies)
🎯 How We Use Your Information
We use your information to:
- Process and fulfill your orders
- Send order confirmations and shipping updates
- Respond to your questions and customer service requests
- Improve our website and shopping experience
- Send marketing communications (only if you opt in)
- Comply with legal obligations
🔗 Sharing Your Information
We do not sell your personal information. We may share your data with trusted third parties only as necessary:
- Shipping carriers to deliver your orders
- Payment processors to handle transactions securely
- Service providers (e.g., email platforms, analytics tools) who assist in running our store
- Law enforcement when required by law
🍪 Cookies
We use cookies to enhance your browsing experience, remember your preferences, and analyze site traffic. You can control cookie settings through your browser. Disabling cookies may affect some features of our store.
📣 Marketing Communications
If you opt into our marketing emails or SMS, you can unsubscribe at any time by:
- Clicking "Unsubscribe" in any email
- Contacting us directly at support@solexis.shop
🔒 Data Security
We implement industry-standard security measures to protect your personal information. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
👤 Your Rights
As a customer, you have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data
- Opt out of marketing at any time
To exercise these rights, contact us at support@solexis.shop.
🧒 Children's Privacy
Our store is not directed to children under the age of 13. We do not knowingly collect personal information from children.
🔄 Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date. We encourage you to review this policy periodically.
📬 Contact Us
If you have any questions about this Privacy Policy, please contact us:
- 📧 Email: support@solexis.shop
- 📞 Phone: +1 (650) 414-2883
- 🏢 Address: 2024 Locust Ave, Long Beach, CA 90806, USA
- 🕐 Business Hours: Monday – Friday, 9:00 AM – 6:00 PM (EST)